Professional Certificate in Actionable Journey Mapping
-- ViewingNowThe Professional Certificate in Actionable Journey Mapping is a comprehensive course designed to equip learners with the essential skills to create impactful customer experience strategies. This program focuses on the importance of understanding customer needs, mapping their journey, and developing actionable insights to drive business growth.
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⢠Understanding Journey Mapping
⢠Customer Experience (CX) Basics
⢠Stakeholder Identification in Journey Mapping
⢠Touchpoints and Channels in Actionable Journey Mapping
⢠Data Collection for Actionable Journey Mapping
⢠Creating Actionable Personas
⢠Mapping the Customer Journey
⢠Analyzing and Interpreting Journey Maps
⢠Improving Customer Experience with Actionable Journey Maps
⢠Implementing and Measuring the Impact of Actionable Journey Maps
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