Professional Certificate in Actionable Journey Mapping
-- ViewingNowThe Professional Certificate in Actionable Journey Mapping is a comprehensive course designed to equip learners with the essential skills to create impactful customer experience strategies. This program focuses on the importance of understanding customer needs, mapping their journey, and developing actionable insights to drive business growth.
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โข Understanding Journey Mapping
โข Customer Experience (CX) Basics
โข Stakeholder Identification in Journey Mapping
โข Touchpoints and Channels in Actionable Journey Mapping
โข Data Collection for Actionable Journey Mapping
โข Creating Actionable Personas
โข Mapping the Customer Journey
โข Analyzing and Interpreting Journey Maps
โข Improving Customer Experience with Actionable Journey Maps
โข Implementing and Measuring the Impact of Actionable Journey Maps
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