Certificate in CX Analytics for Business Growth

Name: Certificate in CX Analytics for Business Growth
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The Certificate in CX Analytics for Business Growth is a comprehensive course designed to empower professionals with the skills to drive business growth through customer experience (CX) analytics. This course highlights the importance of CX analytics in understanding customer behavior, preferences, and pain points, enabling organizations to make data-driven decisions and improve their overall CX strategy.

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AboutThisCourse

With the increasing demand for CX analytics professionals, this course provides a timely opportunity for learners to enhance their skillset and advance their careers. By the end of this course, learners will be equipped with essential skills such as data analysis, customer journey mapping, voice of the customer (VoC) programs, and CX metric development. These skills will enable learners to drive business growth by improving customer satisfaction, loyalty, and retention, making them valuable assets in today's data-driven business landscape.

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CourseDetails

• Introduction to Customer Experience (CX) Analytics
• Understanding Customer Journey Mapping
• Data Collection Methods for CX Analytics
• Customer Feedback Analysis
• Metrics and KPIs in CX Analytics
• Segmentation and Persona Development
• CX Analytics Tools and Technologies
• Data Visualization and Reporting in CX Analytics
• Implementing CX Analytics for Business Growth
• Continuous Improvement in CX Analytics

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CX ANALYTICS FOR BUSINESS GROWTH

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London School of International Business (LSIB)

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05 May 2025

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