Certificate in CX Analytics for Business Growth
-- ViewingNowThe Certificate in CX Analytics for Business Growth is a comprehensive course designed to empower professionals with the skills to drive business growth through customer experience (CX) analytics. This course highlights the importance of CX analytics in understanding customer behavior, preferences, and pain points, enabling organizations to make data-driven decisions and improve their overall CX strategy.
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⢠Introduction to Customer Experience (CX) Analytics
⢠Understanding Customer Journey Mapping
⢠Data Collection Methods for CX Analytics
⢠Customer Feedback Analysis
⢠Metrics and KPIs in CX Analytics
⢠Segmentation and Persona Development
⢠CX Analytics Tools and Technologies
⢠Data Visualization and Reporting in CX Analytics
⢠Implementing CX Analytics for Business Growth
⢠Continuous Improvement in CX Analytics
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