Certificate in CX Analytics for Business Growth
-- ViewingNowThe Certificate in CX Analytics for Business Growth is a comprehensive course designed to empower professionals with the skills to drive business growth through customer experience (CX) analytics. This course highlights the importance of CX analytics in understanding customer behavior, preferences, and pain points, enabling organizations to make data-driven decisions and improve their overall CX strategy.
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โข Introduction to Customer Experience (CX) Analytics
โข Understanding Customer Journey Mapping
โข Data Collection Methods for CX Analytics
โข Customer Feedback Analysis
โข Metrics and KPIs in CX Analytics
โข Segmentation and Persona Development
โข CX Analytics Tools and Technologies
โข Data Visualization and Reporting in CX Analytics
โข Implementing CX Analytics for Business Growth
โข Continuous Improvement in CX Analytics
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