Masterclass Certificate in Service Desk: Feedback for Success

Name: Masterclass Certificate in Service Desk: Feedback for Success
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The Masterclass Certificate in Service Desk: Feedback for Success is a comprehensive course designed to equip learners with essential skills for career advancement in the service desk industry. This course emphasizes the importance of feedback in optimizing service desk operations, enhancing customer experience, and fostering continuous improvement.

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AboutThisCourse

In an era where customer satisfaction is paramount, this course is in high industry demand. It provides learners with the tools and techniques to manage and analyze feedback, enabling them to make data-driven decisions that add value to their organizations. By the end of this course, learners will be able to implement effective feedback mechanisms, handle customer queries and complaints proficiently, and contribute to the development of a positive service culture. These skills are not only crucial for service desk professionals but also for anyone interested in enhancing their customer service and problem-solving skills.

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CourseDetails

• Service Desk Fundamentals
• Customer Service Best Practices
• Effective Communication Skills
• Gathering and Analyzing Customer Feedback
• Incident and Problem Management
• Service Desk Metrics and KPIs
• Continual Service Improvement
• Change Management in Service Desk
• Service Desk Tools and Technologies
• ITIL Framework for Service Desk

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN SERVICE DESK: FEEDBACK FOR SUCCESS

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London School of International Business (LSIB)

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05 May 2025

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