Masterclass Certificate in Service Desk: Feedback for Success
-- ViewingNowThe Masterclass Certificate in Service Desk: Feedback for Success is a comprehensive course designed to equip learners with essential skills for career advancement in the service desk industry. This course emphasizes the importance of feedback in optimizing service desk operations, enhancing customer experience, and fostering continuous improvement.
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โข Service Desk Fundamentals
โข Customer Service Best Practices
โข Effective Communication Skills
โข Gathering and Analyzing Customer Feedback
โข Incident and Problem Management
โข Service Desk Metrics and KPIs
โข Continual Service Improvement
โข Change Management in Service Desk
โข Service Desk Tools and Technologies
โข ITIL Framework for Service Desk
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