Professional Certificate in CX & IT Management

Name: Professional Certificate in CX & IT Management
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The Professional Certificate in CX & IT Management is a crucial course designed to bridge the gap between customer experience (CX) and information technology (IT). This certification program highlights the importance of CX and IT alignment in today's digital world, where businesses strive to exceed customer expectations and gain a competitive edge.

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AboutThisCourse

With the growing demand for professionals who can effectively manage CX and IT, this program equips learners with essential skills to drive customer-centric IT strategies, enhance customer satisfaction, and improve organizational efficiency. By enrolling in this course, learners will gain comprehensive knowledge in areas such as CX strategy, IT service management, data-driven decision making, and digital transformation. These skills will empower learners to make informed decisions, lead cross-functional teams, and advance their careers in various industries, including IT, finance, healthcare, and retail. Stand out in the job market and stay updated on the latest CX and IT trends with this industry-recognized certification. Invest in your professional growth and unlock endless opportunities with the Professional Certificate in CX & IT Management.

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CourseDetails

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Customer Experience (CX) Fundamentals
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IT Strategy and Alignment with CX
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CX Metrics and KPIs
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IT Service Management and CX
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CX Data Analytics and Big Data
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CX Design and Usability
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CX & IT Project Management
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Change Management in CX & IT
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CX & IT Strategy Execution and Continuous Improvement

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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PROFESSIONAL CERTIFICATE IN CX & IT MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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