Professional Certificate in CX & IT Management
-- ViewingNowThe Professional Certificate in CX & IT Management is a crucial course designed to bridge the gap between customer experience (CX) and information technology (IT). This certification program highlights the importance of CX and IT alignment in today's digital world, where businesses strive to exceed customer expectations and gain a competitive edge.
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Customer Experience (CX) Fundamentals
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IT Strategy and Alignment with CX
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CX Metrics and KPIs
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IT Service Management and CX
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CX Data Analytics and Big Data
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CX Design and Usability
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CX & IT Project Management
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Change Management in CX & IT
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CX & IT Strategy Execution and Continuous Improvement
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