Certificate in Customer Value Metrics & KPIs

Name: Certificate in Customer Value Metrics & KPIs
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The Certificate in Customer Value Metrics & KPIs course is a comprehensive program designed to help learners understand the key performance indicators (KPIs) that drive customer value. This course is essential for professionals seeking to advance their careers in customer experience, marketing, sales, and product management.

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AboutThisCourse

In today's customer-centric business environment, measuring and optimizing customer value has become a critical success factor. This course provides learners with the skills and knowledge needed to identify, measure, and analyze customer value metrics, enabling them to make data-driven decisions and drive business growth. The course covers topics such as customer lifetime value, customer acquisition cost, customer churn rate, net promoter score, and customer satisfaction. Learners will also gain hands-on experience in analyzing customer data and creating actionable insights to improve business performance. By completing this course, learners will be equipped with the essential skills needed to advance their careers and make a significant impact in their organizations. With a focus on practical applications and real-world examples, this course is highly relevant to today's industry demands and provides learners with a competitive edge in the job market.

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CourseDetails

• Customer Value Metrics
• Key Performance Indicators (KPIs)
• Customer Lifetime Value (CLV) Calculation
• Customer Retention Rate (CRR) Metrics
• Net Promoter Score (NPS) Analysis
• Customer Satisfaction (CSAT) Survey
• Churn Rate & Its Impact
• Revenue Per User (RPU) Metrics
• Cost Per Acquisition (CPA) Analysis

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CUSTOMER VALUE METRICS & KPIS

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London School of International Business (LSIB)

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05 May 2025

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