Certificate in Customer Value Metrics & KPIs
-- ViewingNowThe Certificate in Customer Value Metrics & KPIs course is a comprehensive program designed to help learners understand the key performance indicators (KPIs) that drive customer value. This course is essential for professionals seeking to advance their careers in customer experience, marketing, sales, and product management.
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โข Customer Value Metrics
โข Key Performance Indicators (KPIs)
โข Customer Lifetime Value (CLV) Calculation
โข Customer Retention Rate (CRR) Metrics
โข Net Promoter Score (NPS) Analysis
โข Customer Satisfaction (CSAT) Survey
โข Churn Rate & Its Impact
โข Revenue Per User (RPU) Metrics
โข Cost Per Acquisition (CPA) Analysis
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