Certificate in Customer Value Metrics & KPIs
-- ViewingNowThe Certificate in Customer Value Metrics & KPIs course is a comprehensive program designed to help learners understand the key performance indicators (KPIs) that drive customer value. This course is essential for professionals seeking to advance their careers in customer experience, marketing, sales, and product management.
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⢠Customer Value Metrics
⢠Key Performance Indicators (KPIs)
⢠Customer Lifetime Value (CLV) Calculation
⢠Customer Retention Rate (CRR) Metrics
⢠Net Promoter Score (NPS) Analysis
⢠Customer Satisfaction (CSAT) Survey
⢠Churn Rate & Its Impact
⢠Revenue Per User (RPU) Metrics
⢠Cost Per Acquisition (CPA) Analysis
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