Professional Certificate in Twitter: Customer Journey Mapping
-- ViewingNowThe Professional Certificate in Twitter: Customer Journey Mapping is a cutting-edge course designed to equip learners with the essential skills to excel in today's digital marketing landscape. This certificate course focuses on harnessing the power of Twitter to map and optimize the customer journey, a critical aspect of modern business strategy.
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⢠Understanding Twitter as a Customer Engagement Platform
⢠Introduction to Customer Journey Mapping
⢠Setting Up a Twitter Business Account
⢠Identifying Key Customer Touchpoints on Twitter
⢠Analyzing Customer Behavior and Sentiment on Twitter
⢠Creating Effective Customer Journey Maps on Twitter
⢠Implementing and Monitoring Twitter Customer Journey Maps
⢠Best Practices for Twitter Customer Service and Support
⢠Using Twitter Data for Improving Customer Experience
⢠Case Studies of Successful Twitter Customer Journey Mapping
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