Executive Development Programme in Service Design Agility
-- ViewingNowThe Executive Development Programme in Service Design Agility certificate course is a comprehensive program that focuses on enhancing an individual's ability to design and manage agile services in a rapidly changing business environment. This course is essential for professionals who want to stay competitive and relevant in today's service-driven economy.
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⢠Service Design Thinking: Understanding the principles and processes of service design thinking, including empathy, ideation, prototyping, and testing.
⢠Customer Experience (CX) Design: Learning the methods and techniques used to design and improve the customer experience, such as journey mapping, persona development, and usability testing.
⢠Agile Methodologies: Exploring the various agile methodologies, including Scrum, Kanban, and Lean, and how they can be applied to service design.
⢠Design Sprints: Experiencing the design sprint process, a structured and time-constrained method for solving complex problems and testing new ideas.
⢠Service Blueprinting: Mastering the visual representation of a service's processes, actors, and touchpoints to gain a holistic understanding and identify areas for improvement.
⢠Digital Service Design: Understanding the unique considerations and best practices for designing digital services, including mobile apps, websites, and chatbots.
⢠Service Innovation: Learning how to generate and implement innovative ideas for new and existing services, including service-dominant logic, business model innovation, and value proposition design.
⢠Service Operations and Delivery: Exploring the operational and delivery aspects of service design, including service level agreements, capacity management, and continuous improvement.
⢠Service Analytics and Metrics: Measuring and analyzing the performance of services, including key performance indicators (KPIs), customer feedback, and data analytics.
⢠Change Management: Managing the organizational change that comes with service design, including stakeholder engagement, communication planning, and resistance management.
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