Executive Development Programme in Service Design Agility
-- viendo ahoraThe Executive Development Programme in Service Design Agility certificate course is a comprehensive program that focuses on enhancing an individual's ability to design and manage agile services in a rapidly changing business environment. This course is essential for professionals who want to stay competitive and relevant in today's service-driven economy.
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Detalles del Curso
• Service Design Thinking: Understanding the principles and processes of service design thinking, including empathy, ideation, prototyping, and testing.
• Customer Experience (CX) Design: Learning the methods and techniques used to design and improve the customer experience, such as journey mapping, persona development, and usability testing.
• Agile Methodologies: Exploring the various agile methodologies, including Scrum, Kanban, and Lean, and how they can be applied to service design.
• Design Sprints: Experiencing the design sprint process, a structured and time-constrained method for solving complex problems and testing new ideas.
• Service Blueprinting: Mastering the visual representation of a service's processes, actors, and touchpoints to gain a holistic understanding and identify areas for improvement.
• Digital Service Design: Understanding the unique considerations and best practices for designing digital services, including mobile apps, websites, and chatbots.
• Service Innovation: Learning how to generate and implement innovative ideas for new and existing services, including service-dominant logic, business model innovation, and value proposition design.
• Service Operations and Delivery: Exploring the operational and delivery aspects of service design, including service level agreements, capacity management, and continuous improvement.
• Service Analytics and Metrics: Measuring and analyzing the performance of services, including key performance indicators (KPIs), customer feedback, and data analytics.
• Change Management: Managing the organizational change that comes with service design, including stakeholder engagement, communication planning, and resistance management.
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Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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