Certificate in Feedback and Service Desk Performance
-- ViewingNowThe Certificate in Feedback and Service Desk Performance course is a professional development program that emphasizes the importance of effective feedback and performance management in service desk environments. With the rapid growth of helpdesk and service desk operations in various industries, there's an increasing demand for skilled professionals who can handle customer queries, manage team performance, and drive service quality.
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โข Introduction to Feedback and Service Desk Performance
โข Understanding Customer Service Metrics
โข Collecting and Analyzing Customer Feedback
โข Service Desk Operations and Process Improvement
โข Key Performance Indicators (KPIs) in Service Desk Performance
โข Using Technology for Effective Feedback Management
โข Service Desk Team Leadership and Motivation
โข Service Desk Best Practices and Industry Standards
โข Customer Experience Management in Service Desk Operations
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