Certificate in Feedback and Service Desk Performance

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The Certificate in Feedback and Service Desk Performance course is a professional development program that emphasizes the importance of effective feedback and performance management in service desk environments. With the rapid growth of helpdesk and service desk operations in various industries, there's an increasing demand for skilled professionals who can handle customer queries, manage team performance, and drive service quality.

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About this course

This course equips learners with essential skills to provide constructive feedback, monitor and assess service desk performance, and implement strategies for continuous improvement. By completing this certificate program, learners will demonstrate their commitment to professional growth and ability to contribute to organizational success. This course is an excellent opportunity for current service desk agents, team leaders, and managers seeking to advance their careers and make a more significant impact in their roles.

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Course Details

• Introduction to Feedback and Service Desk Performance
• Understanding Customer Service Metrics
• Collecting and Analyzing Customer Feedback
• Service Desk Operations and Process Improvement
• Key Performance Indicators (KPIs) in Service Desk Performance
• Using Technology for Effective Feedback Management
• Service Desk Team Leadership and Motivation
• Service Desk Best Practices and Industry Standards
• Customer Experience Management in Service Desk Operations

Career Path

The Certificate in Feedback and Service Desk Performance is a valuable credential for IT professionals seeking growth in the UK job market. This section highlights relevant statistics using a 3D pie chart, visually representing job market trends, salary ranges, and skill demand. _Service Desk Analyst_: With a 45% share, service desk analysts are in high demand as they handle user issues, ensuring smooth IT services. _Incident Manager_: Representing 25% of the chart, incident managers oversee incident resolution, driving the UK's need for skilled professionals. _Problem Manager_: A 15% share highlights the importance of problem managers, addressing recurring issues for better IT services. _IT Support Specialist_: Completing the chart, IT support specialists hold 15% of the market, delivering essential technical assistance in various industries.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CERTIFICATE IN FEEDBACK AND SERVICE DESK PERFORMANCE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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