Professional Certificate in Customer Satisfaction Measurement
-- ViewingNowThe Professional Certificate in Customer Satisfaction Measurement course is a vital program designed to equip learners with the necessary skills to measure, evaluate, and improve customer satisfaction. This course is essential in today's business landscape, where customer satisfaction is critical to a company's success and growth.
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โข Understanding Customer Satisfaction
โข Importance of Customer Satisfaction Measurement
โข Customer Satisfaction Metrics and KPIs
โข Customer Satisfaction Surveys and Data Collection
โข Data Analysis for Customer Satisfaction
โข Customer Satisfaction Score (CSAT)
โข Net Promoter Score (NPS)
โข Customer Effort Score (CES)
โข Using Customer Satisfaction Data to Drive Improvement
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