Professional Certificate in Customer Satisfaction Measurement

-- viewing now

The Professional Certificate in Customer Satisfaction Measurement course is a vital program designed to equip learners with the necessary skills to measure, evaluate, and improve customer satisfaction. This course is essential in today's business landscape, where customer satisfaction is critical to a company's success and growth.

4.5
Based on 7,077 reviews

3,949+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With a focus on practical skills and real-world applications, this course covers various topics, including customer satisfaction metrics, survey design, data analysis, and communication strategies. By the end of the course, learners will be able to design and implement customer satisfaction measurement programs that drive business improvement and growth. The demand for professionals with skills in customer satisfaction measurement is high, as companies increasingly prioritize customer experience as a key differentiator. This course provides learners with a valuable credential that can help advance their careers and increase their earning potential. In summary, the Professional Certificate in Customer Satisfaction Measurement course is a crucial program for any professional looking to develop their skills in customer satisfaction measurement and analysis. With a focus on practical skills, real-world applications, and industry demand, this course is an excellent investment in your career growth and development.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Customer Satisfaction
• Importance of Customer Satisfaction Measurement
• Customer Satisfaction Metrics and KPIs
• Customer Satisfaction Surveys and Data Collection
• Data Analysis for Customer Satisfaction
• Customer Satisfaction Score (CSAT)
• Net Promoter Score (NPS)
• Customer Effort Score (CES)
• Using Customer Satisfaction Data to Drive Improvement

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN CUSTOMER SATISFACTION MEASUREMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment