Professional Certificate Strategic CRM: Driving Customer Value
-- ViewingNowThe Professional Certificate Strategic CRM: Driving Customer Value course is a comprehensive program that emphasizes the importance of customer relationship management in today's business landscape. With a focus on strategic approaches, this course equips learners with essential skills to drive customer value, loyalty, and retention.
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โข Strategic Customer Relationship Management (CRM)
โข Understanding Customer Value and Lifetime Profitability
โข Implementing a Customer-Centric Strategy
โข Customer Segmentation and Targeting
โข Designing and Managing Customer Relationships
โข CRM Data Analytics and Insights
โข Multi-Channel CRM and Customer Experience Management
โข Building CRM Capabilities and Organizational Change
โข CRM Metrics and Performance Management
โข Ethical Considerations in CRM
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