Global Certificate in E-commerce Customer Journey Mapping in a Connected World

-- viewing now

The Global Certificate in E-commerce Customer Journey Mapping in a Connected World is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving world of e-commerce. This course emphasizes the importance of understanding and optimizing the customer journey to drive sales, improve customer satisfaction, and build brand loyalty.

4.5
Based on 4,019 reviews

2,171+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's highly competitive and interconnected marketplace, a deep understanding of the customer journey is critical for success in e-commerce. This course covers all aspects of customer journey mapping, from data analysis and customer segmentation to user experience (UX) design and conversion optimization. By completing this course, learners will gain a comprehensive understanding of the customer journey and how to map it effectively, as well as the latest best practices and strategies for optimizing e-commerce experiences. This knowledge is highly valued by employers and will give learners a competitive edge in the job market, opening up new career opportunities and advancement paths in e-commerce and digital marketing.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

Customer Journey Mapping Fundamentals: Understanding the basics of customer journey mapping, its importance, and benefits in e-commerce.
Mapping E-commerce Customer Journeys: Techniques for mapping and visualizing the customer journey in an online business environment.
Personas and Segmentation: Creating customer personas and segmenting the market for improved targeting and personalization.
Touchpoints and Channels: Identifying and optimizing key touchpoints and channels along the customer journey in a connected world.
Data-Driven Mapping: Leveraging data analytics and insights to inform customer journey mapping decisions.
User Experience (UX) Design: Applying UX design principles to enhance the customer journey and drive conversions.
Customer Feedback and Iteration: Collecting and acting on customer feedback to continuously improve the customer journey.
Omnichannel Strategy: Developing a cohesive and seamless customer journey across all channels and touchpoints.
Ethics and Privacy: Ensuring customer privacy and ethical considerations in e-commerce customer journey mapping.

Note: This list of units is not exhaustive and may vary depending on the specific needs and goals of the course.

Career Path

The e-commerce landscape is constantly evolving, driving the demand for professionals who can map and optimize the customer journey. In this Global Certificate in E-commerce Customer Journey Mapping in a Connected World, you'll learn to analyze and visualize the customer experience, allowing businesses to make data-driven decisions. The following roles are examples of in-demand positions that require expertise in e-commerce customer journey mapping, along with their respective market trends and salary ranges in the UK: 1. E-commerce Customer Journey Analyst: - Expected to grow by 12% in the next 5 years - £30,000 - £45,000 average annual salary range 2. Digital Marketing Specialist: - Projected growth of 16% in the next 5 years - £25,000 - £40,000 average annual salary range 3. Customer Experience Manager: - Steady growth with excellent career progression - £35,000 - £55,000 average annual salary range 4. Conversion Rate Optimization Specialist: - High demand due to increasing online sales - £28,000 - £48,000 average annual salary range 5. Data Visualization Expert: - Growing need for visual interpretation of complex data - £35,000 - £60,000 average annual salary range Our Global Certificate in E-commerce Customer Journey Mapping in a Connected World is designed to equip you with the skills necessary to excel in these roles and capitalize on the growing market trends. By mastering the art of e-commerce customer journey mapping, you'll be able to effectively contribute to the success of any organization in today's connected world.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN E-COMMERCE CUSTOMER JOURNEY MAPPING IN A CONNECTED WORLD
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment