Masterclass Certificate in Service Desk: Mastering Feedback
-- viewing nowThe Masterclass Certificate in Service Desk: Mastering Feedback is a comprehensive course that equips learners with essential skills to excel in service desk roles. This program emphasizes the importance of effective communication, problem-solving, and feedback in customer support.
4,285+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Desk Feedback Fundamentals
• Collecting & Analyzing Service Desk Data
• Interpreting Customer Satisfaction (CSAT) Scores
• Implementing Feedback Loop Systems
• Service Desk Feedback Best Practices
• Addressing Negative Feedback & Improving Service Quality
• Utilizing Feedback for Staff Training & Development
• Leveraging Feedback for Process Improvement & Innovation
• Measuring the Impact of Service Desk Feedback
• Mastering Service Desk Feedback Communication Strategies
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate