Executive Development Programme in Design Thinking for Creating a Customer-Centric Organization
-- ViewingNowThe Executive Development Programme in Design Thinking for Creating a Customer-Centric Organization certificate course is a crucial training program designed to meet the growing industry demand for professionals with a deep understanding of design thinking principles. This course empowers learners with essential skills to create customer-centric organizations by focusing on human-centered design, innovation, and problem-solving techniques.
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โข Introduction to Design Thinking • Understanding the core principles and process of Design Thinking, its benefits, and how it can be used to drive customer-centricity. โข Customer Research • Techniques for empathizing with customers, gathering insights, and defining customer needs and problems. โข Ideation • Methods for generating creative solutions, including brainstorming, mind mapping, and sketching. โข Prototyping • Creating and testing low-fidelity prototypes to gather feedback and iterate on solutions. โข User Testing • Conducting user testing sessions, gathering feedback, and making data-driven decisions to improve solutions. โข Organizational Culture • Understanding the role of organizational culture in enabling Design Thinking and creating a customer-centric organization. โข Change Management • Strategies for driving change within an organization, including building a coalition of support, communicating the vision, and overcoming resistance. โข Metrics • Identifying and tracking key performance indicators (KPIs) to measure the success of Design Thinking initiatives. โข Scaling • Techniques for scaling Design Thinking across an organization and embedding it into the culture and processes.
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