Executive Development Programme in Building a Customer-Obsessed E-commerce Culture

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The Executive Development Programme in Building a Customer-Obsessed E-commerce Culture is a certificate course designed to empower professionals with the skills to create customer-centric e-commerce strategies. In today's digital age, customer obsession is crucial for business success, and this course provides valuable insights into creating a culture that prioritizes customer needs and satisfaction.

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This programme is essential for professionals seeking to advance their careers in e-commerce, marketing, or product development. It is in high industry demand, with businesses looking for leaders who can drive customer-focused initiatives and create exceptional customer experiences. By enrolling in this course, learners can expect to gain essential skills in customer experience management, e-commerce strategy, data-driven decision making, and digital transformation. Upon completion, learners will be equipped with the knowledge and skills to lead customer-obsessed e-commerce teams and drive business growth. They will also have the opportunity to join a community of like-minded professionals, expanding their network and learning opportunities.

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โ€ข Building a Customer-Obsessed E-commerce Culture: An Overview
โ€ข Understanding Customer Segments and Personas in E-commerce
โ€ข Customer Experience (CX) Design and Optimization for E-commerce
โ€ข Data-Driven Decision Making in Customer-Obsessed E-commerce
โ€ข Personalization Strategies for Customer Engagement
โ€ข Voice of the Customer (VoC) Programs and Listening Techniques
โ€ข Multi-Channel Customer Engagement and Retention Strategies
โ€ข Creating a Customer-Centric Organizational Mindset
โ€ข Metrics and KPIs for Measuring Customer Obsession

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING A CUSTOMER-OBSESSED E-COMMERCE CULTURE
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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