Advanced Certificate in Social Data for CX
-- ViewingNowThe Advanced Certificate in Social Data for CX is a comprehensive course designed to equip learners with essential skills in leveraging social data for enhanced customer experience (CX). This certification is crucial in today's digital age, where businesses rely heavily on social media for customer engagement and brand promotion.
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โข Advanced Social Data Analytics
โข Social Media Listening and Monitoring
โข Data Visualization for Customer Experience (CX)
โข Natural Language Processing (NLP) and Text Analytics
โข Machine Learning and Predictive Analytics for Social Data
โข Social Network Analysis and Influencer Marketing
โข Customer Feedback Management and Social Customer Service
โข Cross-functional Collaboration and Data-driven Decision Making
โข Ethics and Privacy in Social Data for CX
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