Advanced Certificate in Social Data for CX
-- ViewingNowThe Advanced Certificate in Social Data for CX is a comprehensive course designed to equip learners with essential skills in leveraging social data for enhanced customer experience (CX). This certification is crucial in today's digital age, where businesses rely heavily on social media for customer engagement and brand promotion.
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⢠Advanced Social Data Analytics
⢠Social Media Listening and Monitoring
⢠Data Visualization for Customer Experience (CX)
⢠Natural Language Processing (NLP) and Text Analytics
⢠Machine Learning and Predictive Analytics for Social Data
⢠Social Network Analysis and Influencer Marketing
⢠Customer Feedback Management and Social Customer Service
⢠Cross-functional Collaboration and Data-driven Decision Making
⢠Ethics and Privacy in Social Data for CX
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