Executive Development Programme in Crisis Negotiation & Resolution
-- ViewingNowThe Executive Development Programme in Crisis Negotiation & Resolution is a certificate course designed to empower professionals with the necessary skills to handle high-pressure situations. This program emphasizes the importance of effective communication, problem-solving, and decision-making during crises, making it essential for those in leadership positions.
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โข Crisis Negotiation Fundamentals: Understanding the principles of crisis negotiation, communication techniques, and psychological approaches.
โข Pre-Negotiation Planning: Preparing for crisis situations, establishing negotiation objectives, and developing effective strategies.
โข Active Listening and Empathy: Enhancing communication skills, building rapport, and demonstrating empathy in high-stress situations.
โข Barriers to Communication: Identifying and overcoming common obstacles, such as cultural differences, biases, and emotions.
โข Verbal and Non-Verbal Communication: Utilizing effective verbal and non-verbal cues to build trust and rapport.
โข Crisis De-escalation Techniques: Managing heightened emotions, defusing tension, and promoting constructive dialogue.
โข Legal and Ethical Considerations: Complying with legal requirements, ethical standards, and organizational policies during negotiations.
โข Scenario-Based Training: Practicing crisis negotiation techniques and strategies through realistic simulations and role-playing exercises.
โข Debriefing and Continuous Improvement: Evaluating negotiation outcomes, learning from experiences, and refining skills for future engagements.
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