Masterclass Certificate Incident Response: Crisis Communication
-- ViewingNowThe Masterclass Certificate Incident Response: Crisis Communication course is a must for professionals seeking to excel in crisis management. This course highlights the importance of effective communication during critical incidents, emphasizing the development of clear, concise, and timely messages to maintain stakeholder trust.
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โข Unit 1: Introduction to Incident Response & Crisis Communication
โข Unit 2: Building an Effective Crisis Communication Team
โข Unit 3: Developing a Crisis Communication Plan
โข Unit 4: Identifying Stakeholders & Establishing Communication Channels
โข Unit 5: Message Development and Approval Processes
โข Unit 6: Media Relations in Crisis Communication
โข Unit 7: Social Media & Digital Communication in Crisis Management
โข Unit 8: Employee Communication & Internal Crisis Management
โข Unit 9: Post-Crisis Evaluation & Continuous Improvement
โข Unit 10: Case Studies & Real-World Crisis Communication Scenarios
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