Masterclass Certificate Incident Response: Crisis Communication
-- ViewingNowThe Masterclass Certificate Incident Response: Crisis Communication course is a must for professionals seeking to excel in crisis management. This course highlights the importance of effective communication during critical incidents, emphasizing the development of clear, concise, and timely messages to maintain stakeholder trust.
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⢠Unit 1: Introduction to Incident Response & Crisis Communication
⢠Unit 2: Building an Effective Crisis Communication Team
⢠Unit 3: Developing a Crisis Communication Plan
⢠Unit 4: Identifying Stakeholders & Establishing Communication Channels
⢠Unit 5: Message Development and Approval Processes
⢠Unit 6: Media Relations in Crisis Communication
⢠Unit 7: Social Media & Digital Communication in Crisis Management
⢠Unit 8: Employee Communication & Internal Crisis Management
⢠Unit 9: Post-Crisis Evaluation & Continuous Improvement
⢠Unit 10: Case Studies & Real-World Crisis Communication Scenarios
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