Certificate in Managing Returns in a Globalized World
-- ViewingNowThe Certificate in Managing Returns in a Globalized World is a crucial course designed to address the challenges of reverse logistics in today's interconnected world. This program highlights the importance of effective returns management in enhancing customer satisfaction, reducing costs, and promoting sustainability.
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โข Introduction to Returns Management in a Globalized World
โข Understanding the Importance of Reverse Logistics
โข Types of Returns: Defective, Unwanted, and Excess Inventory
โข Legal and Regulatory Considerations for Returns Management
โข Creating a Return Policy for Global Customers
โข The Role of Technology in Managing Returns
โข Customer Service and its Impact on Returns Management
โข Measuring and Analyzing Returns Data
โข Strategies for Reducing Returns and Increasing Customer Satisfaction
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