Global Certificate in Machine Learning for Smarter CX
-- ViewingNowThe Global Certificate in Machine Learning for Smarter CX is a timely and relevant course that equips learners with essential skills to advance their careers in today's data-driven world. This program focuses on applied machine learning techniques, enabling learners to extract valuable insights from complex data and improve customer experience (CX).
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โข Introduction to Machine Learning for CX: Understanding the basics of machine learning and its application in customer experience
โข Data Preprocessing: Cleaning, transforming, and organizing data for machine learning models
โข Supervised Learning: Techniques for training models using labeled data, including regression and classification algorithms
โข Unsupervised Learning: Techniques for training models using unlabeled data, including clustering and dimensionality reduction algorithms
โข Reinforcement Learning: Techniques for training models using a reward-based system, applicable for improving customer experience in interactive systems
โข Feature Engineering: Extracting and selecting the most relevant features for machine learning models
โข Model Evaluation: Methods for assessing the performance of machine learning models, including cross-validation and statistical tests
โข Machine Learning Tools and Libraries: Hands-on experience with popular machine learning libraries and frameworks, such as TensorFlow, Keras, and Scikit-learn
โข Ethics and Bias in Machine Learning: Understanding the ethical implications and potential biases in machine learning models and strategies for addressing them
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