Executive Development Programme in AI & Customer Lifecycle Management
-- ViewingNowThe Executive Development Programme in AI & Customer Lifecycle Management is a certificate course designed to bridge the gap between artificial intelligence (AI) and customer relationship management. This programme emphasizes the importance of AI in enhancing customer experiences, increasing loyalty, and driving business growth.
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Unit 1: Introduction to AI & Machine Learning in Customer Lifecycle Management
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Unit 2: AI-driven Customer Segmentation and Personalization
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Unit 3: AI-powered Customer Engagement and Interaction Platforms
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Unit 4: Predictive Analytics using AI for Customer Lifecycle Management
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Unit 5: AI-driven Customer Journey Mapping and Experience Optimization
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Unit 6: AI and Data Privacy in Customer Lifecycle Management
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Unit 7: AI-enhanced Sales and Marketing Strategies
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Unit 8: AI-driven Customer Service and Support
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Unit 9: Ethical Considerations and Bias Mitigation in AI
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Unit 10: Future Trends and Innovations in AI for Customer Lifecycle Management
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