Masterclass Certificate in Social Listening for Service
-- ViewingNowThe Masterclass Certificate in Social Listening for Service is a comprehensive course designed to equip learners with essential skills in social listening, a critical aspect of modern business strategy. This program highlights the importance of understanding customer needs and sentiments through social media platforms, enabling professionals to make data-driven decisions and improve service delivery.
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โข Understanding Social Listening
โข Importance of Social Listening in Customer Service
โข Setting Up a Social Listening Strategy
โข Tools and Software for Social Listening
โข Analyzing Social Listening Data
โข Social Listening for Brand Reputation Management
โข Social Listening for Competitive Analysis
โข Social Listening for Product Development
โข Best Practices in Social Listening for Service
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