Masterclass Certificate in Social Listening for Service

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The Masterclass Certificate in Social Listening for Service is a comprehensive course designed to equip learners with essential skills in social listening, a critical aspect of modern business strategy. This program highlights the importance of understanding customer needs and sentiments through social media platforms, enabling professionals to make data-driven decisions and improve service delivery.

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AboutThisCourse

In an era where online presence significantly impacts brand reputation, this course meets the growing industry demand for experts skilled in social listening. It provides learners with practical knowledge and tools to monitor, analyze, and respond to customer conversations, fostering positive brand interactions and customer loyalty. By the end of the course, learners will have developed a solid foundation in social listening, empowering them to drive customer-centric strategies and fuel career advancement in various fields, including marketing, customer service, and public relations.

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CourseDetails

• Understanding Social Listening
• Importance of Social Listening in Customer Service
• Setting Up a Social Listening Strategy
• Tools and Software for Social Listening
• Analyzing Social Listening Data
• Social Listening for Brand Reputation Management
• Social Listening for Competitive Analysis
• Social Listening for Product Development
• Best Practices in Social Listening for Service

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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MASTERCLASS CERTIFICATE IN SOCIAL LISTENING FOR SERVICE
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London School of International Business (LSIB)
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05 May 2025
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