Certificate in CX Analytics & Business Intelligence
-- ViewingNowThe Certificate in CX Analytics & Business Intelligence is a comprehensive course designed to equip learners with essential skills in customer experience (CX) analysis and business intelligence. This course is critical in today's data-driven world, where businesses rely on data-backed decision-making to gain a competitive edge.
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GBP £ 140
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โข Data Analysis for CX: Understanding customer experience (CX) data, collecting and interpreting data for CX insights.
โข Customer Journey Mapping: Identifying and analyzing customer touchpoints, mapping customer journeys to improve CX.
โข Quantitative and Qualitative Data Analysis: Techniques for analyzing structured and unstructured data in CX.
โข Statistical Analysis for CX: Using statistical methods to uncover trends and patterns in CX data.
โข Predictive Analytics for CX: Using predictive models to anticipate customer needs and behaviors.
โข Business Intelligence Tools for CX: Overview of popular BI tools and platforms, including Power BI, Tableau, and Looker.
โข Data Visualization for CX: Creating visualizations to effectively communicate CX insights to stakeholders.
โข CX Strategy and Implementation: Developing and implementing a CX strategy using data-driven insights.
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