Certificate in CX Analytics & Business Intelligence

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The Certificate in CX Analytics & Business Intelligence is a comprehensive course designed to equip learners with essential skills in customer experience (CX) analysis and business intelligence. This course is critical in today's data-driven world, where businesses rely on data-backed decision-making to gain a competitive edge.

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AboutThisCourse

With the increasing demand for professionals who can analyze complex data sets and derive meaningful insights, this course is perfect for learners looking to advance their careers in data analysis, business intelligence, and customer experience management. The course covers essential topics such as data visualization, statistical analysis, customer journey mapping, and CX strategy development. By the end of the course, learners will have a solid understanding of how to use data to drive business decisions, improve customer experience, and drive growth. This course is an excellent investment for anyone looking to advance their career in a data-driven role and stay ahead of the curve in the ever-evolving business landscape.

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CourseDetails

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• Data Analysis for CX: Understanding customer experience (CX) data, collecting and interpreting data for CX insights.
• Customer Journey Mapping: Identifying and analyzing customer touchpoints, mapping customer journeys to improve CX.
• Quantitative and Qualitative Data Analysis: Techniques for analyzing structured and unstructured data in CX.
• Statistical Analysis for CX: Using statistical methods to uncover trends and patterns in CX data.
• Predictive Analytics for CX: Using predictive models to anticipate customer needs and behaviors.
• Business Intelligence Tools for CX: Overview of popular BI tools and platforms, including Power BI, Tableau, and Looker.
• Data Visualization for CX: Creating visualizations to effectively communicate CX insights to stakeholders.
• CX Strategy and Implementation: Developing and implementing a CX strategy using data-driven insights.

CareerPath

The Certificate in CX Analytics & Business Intelligence is a valuable credential for professionals seeking to excel in the UK's thriving data-driven industry. This section highlights the job market trends using a 3D pie chart, which showcases the demand for various roles such as CX Analyst, Data Analyst, Business Intelligence Developer, and Data Scientist. The data is visually engaging and offers a comprehensive overview of the industry landscape. The 3D pie chart interactive and responsive, adapting to various screen sizes for optimal viewing. With a transparent background and no added background color, the chart seamlessly integrates with the surrounding content. The google.visualization.arrayToDataTable method is used to define the chart data, and the is3D option is set to true to achieve the 3D effect. By incorporating these features, the Certificate in CX Analytics & Business Intelligence section presents an informative and immersive visual representation of the industry's job market trends.

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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CERTIFICATE IN CX ANALYTICS & BUSINESS INTELLIGENCE
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London School of International Business (LSIB)
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05 May 2025
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