Global Certificate in Social Listening & Customer Engagement

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The Global Certificate in Social Listening & Customer Engagement is a comprehensive course designed to empower professionals with the skills to monitor and analyze social media conversations, understand customer needs, and drive engagement. In an era where brands are built and destroyed online, this course is essential for career advancement.

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The course covers critical areas including social media monitoring, data analysis, content creation, and customer engagement strategies. Learners will gain a deep understanding of how to use social listening tools to track brand mentions, measure sentiment, and identify trends. They will also learn how to create compelling content that resonates with their audience and drives engagement. With the demand for social listening and customer engagement skills on the rise, this course is an excellent opportunity for professionals to stay ahead of the curve. By the end of the course, learners will have a portfolio of work to showcase their skills, increasing their employability and career growth opportunities in various industries.

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โ€ข Introduction to Social Listening & Customer Engagement
โ€ข Understanding Social Media Analytics
โ€ข Social Media Monitoring Tools and Techniques
โ€ข Customer Engagement Strategies
โ€ข Analyzing Customer Data and Insights
โ€ข Building a Social Listening Framework
โ€ข Best Practices in Social Listening & Customer Engagement
โ€ข Ethical Considerations in Social Listening
โ€ข Measuring the Impact of Social Listening & Customer Engagement

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
GLOBAL CERTIFICATE IN SOCIAL LISTENING & CUSTOMER ENGAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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