Global Certificate in Social Listening & Customer Engagement
-- ViewingNowThe Global Certificate in Social Listening & Customer Engagement is a comprehensive course designed to empower professionals with the skills to monitor and analyze social media conversations, understand customer needs, and drive engagement. In an era where brands are built and destroyed online, this course is essential for career advancement.
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โข Introduction to Social Listening & Customer Engagement
โข Understanding Social Media Analytics
โข Social Media Monitoring Tools and Techniques
โข Customer Engagement Strategies
โข Analyzing Customer Data and Insights
โข Building a Social Listening Framework
โข Best Practices in Social Listening & Customer Engagement
โข Ethical Considerations in Social Listening
โข Measuring the Impact of Social Listening & Customer Engagement
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