Certificate in SLA Fundamentals & Principles

Name: Certificate in SLA Fundamentals & Principles
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The Certificate in SLA Fundamentals & Principles course is a comprehensive program designed to provide learners with a solid understanding of Service-Level Agreements (SLAs). This course emphasizes the importance of SLAs in managing service relationships, ensuring quality, and driving business success.

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AboutThisCourse

With increased industry demand for professionals who can effectively create, negotiate, and manage SLAs, this course equips learners with essential skills for career advancement. Throughout the course, learners will explore the principles of SLAs, develop a strong foundation in SLA best practices, and gain practical experience in creating SLAs that align with business objectives. By the end of the course, learners will have a deep understanding of SLAs, enabling them to effectively manage service relationships, improve service quality, and drive business success. This certification is a valuable addition to any professional's skill set, and is highly relevant for those working in IT, customer service, project management, and related fields.

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CourseDetails

• Introduction to Service Level Agreements (SLAs): Understanding the basics, purpose, and benefits of SLAs.
• Types of SLAs: Exploring different SLAs such as customer-based, service-based, and multi-level SLAs.
• SLA Metrics and Measurements: Key performance indicators (KPIs), service credits, and reporting.
• SLA Negotiation and Agreement Drafting: Best practices for negotiating and creating SLAs.
• SLA Monitoring and Management: Tools, processes, and techniques for monitoring and managing SLAs.
• SLA Compliance and Enforcement: Legal aspects, dispute resolution, and ensuring adherence to SLAs.
• Continual Service Improvement (CSI): Applying CSI principles for improving SLAs and service quality.
• SLA Case Studies and Real-World Examples: Examining successful SLAs in various industries.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN SLA FUNDAMENTALS & PRINCIPLES

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London School of International Business (LSIB)

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05 May 2025

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