Certificate in Communication & Customer Service

Name: Certificate in Communication & Customer Service
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The Certificate in Communication & Customer Service is a comprehensive course designed to enhance your professional skills in the workplace. This program emphasizes the importance of effective communication and exceptional customer service, both of which are crucial in today's industry.

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AboutThisCourse

In this course, learners will develop essential skills such as active listening, clear articulation, and conflict resolution. They will also gain a deep understanding of customer service best practices, including problem-solving, empathy, and proactive communication. These skills are highly sought after by employers and can significantly boost one's career advancement opportunities. By the end of this course, learners will be well-equipped to handle demanding customer service situations, manage customer relationships, and communicate effectively in any professional setting. This certification is a testament to one's commitment to professional development and can serve as a competitive edge in the job market.

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CourseDetails

• [Communication Fundamentals](#) • [Effective Listening Skills](#) • [Verbal and Non-Verbal Communication](#) • [Customer Service Best Practices](#) • [Managing Customer Expectations](#) • [Conflict Resolution Techniques](#) • [Telephone and Email Etiquette](#) • [Handling Difficult Customers](#) • [Building Customer Relationships](#) • [Measuring Customer Satisfaction](#)

CareerPath

The **Certificate in Communication & Customer Service** is a valuable credential that equips you with essential skills for the UK job market. This section highlights the growing demand for these skills and showcases them through a 3

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN COMMUNICATION & CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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