Executive Development Programme in Customer-Centric Business Strategy

Name: Executive Development Programme in Customer-Centric Business Strategy
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The Executive Development Programme in Customer-Centric Business Strategy is a certificate course designed to emphasize the importance of customer-centricity in today's competitive business landscape. This programme is in high industry demand as organizations recognize the need to prioritize customer experience and satisfaction to drive business growth and success.

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AboutThisCourse

Through this course, learners will develop essential skills in customer experience management, data analysis, and strategic decision-making. They will gain a deep understanding of customer needs and behaviors, and learn how to create and implement customer-centric strategies that drive business results. Upon completion of the programme, learners will be equipped with the tools and knowledge necessary to advance their careers in a variety of industries, including marketing, customer service, and product management. By prioritizing customer-centricity, learners will be able to make a meaningful impact on their organizations and drive long-term success.

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CourseDetails

• Customer-Centric Business Strategy: Understanding the Core Concepts
• Customer Experience (CX) Management: Key Elements and Best Practices
• Customer Segmentation and Positioning: Strategies to Improve Customer Value
• Voice of the Customer (VoC) Programs: Implementation and Analysis
• Customer Journey Mapping: Identifying Opportunities for Improvement
• Design Thinking for Customer-Centric Innovation
• Metrics and Analytics for Customer-Centric Business Strategy
• Building a Customer-Centric Culture within the Organization
• Change Management and Leadership in Customer-Centric Transformation

CareerPath

The Executive Development Programme in Customer-Centric Business Strategy is tailored to meet the ever-evolving demands of the UK job market. With a focus on developing leaders who understand the importance of customer-centric strategies, this programme equips professionals with the necessary skills to excel in various customer-centric roles. In this 3D pie chart, we present the percentage distribution of key roles in customer-centric business strategy: 1. **Customer Strategy Manager**: A customer strategy manager designs and implements customer-focused business strategies, ensuring alignment with the overall company objectives. 2. **Customer Experience Director**: The customer experience director oversees the enhancement of customer experiences, driving customer satisfaction and loyalty. 3. **Customer Insights Analyst**: A customer insights analyst interprets data to understand customer behaviour, preferences, and needs, enabling data-driven decision-making. 4. **Customer Success Manager**: A customer success manager ensures that customers achieve their desired outcomes through the products or services offered, fostering long-term relationships. 5. **Chief Customer Officer**: The chief customer officer serves as the executive responsible for the entire customer experience, leading customer-centric initiatives at the strategic level. These roles are in high demand in today's customer-centric business landscape. Professionals who complete the Executive Development Programme in Customer-Centric Business Strategy will be well-prepared to excel in these positions and contribute to the success of their organisations.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER-CENTRIC BUSINESS STRATEGY

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London School of International Business (LSIB)

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05 May 2025

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