Executive Development Programme in Customer-Centric Business Strategy
-- viewing nowThe Executive Development Programme in Customer-Centric Business Strategy is a certificate course designed to emphasize the importance of customer-centricity in today's competitive business landscape. This programme is in high industry demand as organizations recognize the need to prioritize customer experience and satisfaction to drive business growth and success.
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Course Details
• Customer-Centric Business Strategy: Understanding the Core Concepts
• Customer Experience (CX) Management: Key Elements and Best Practices
• Customer Segmentation and Positioning: Strategies to Improve Customer Value
• Voice of the Customer (VoC) Programs: Implementation and Analysis
• Customer Journey Mapping: Identifying Opportunities for Improvement
• Design Thinking for Customer-Centric Innovation
• Metrics and Analytics for Customer-Centric Business Strategy
• Building a Customer-Centric Culture within the Organization
• Change Management and Leadership in Customer-Centric Transformation
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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