Global Certificate in Service Analytics for CX Excellence

Name: Global Certificate in Service Analytics for CX Excellence
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The Global Certificate in Service Analytics for CX Excellence is a comprehensive course designed to equip learners with essential skills for career advancement in the customer experience (CX) industry. This course emphasizes the importance of data-driven decision-making in delivering exceptional customer service and driving business growth.

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AboutThisCourse

Learners will gain hands-on experience in service analytics tools and techniques, enabling them to turn customer insights into actionable strategies. With the increasing demand for service analytics professionals, this course provides learners with a competitive edge in the job market. According to a recent study, 76% of CX professionals believe that data analysis is critical to their organization's success. By completing this course, learners will demonstrate their expertise in service analytics and commitment to CX excellence. This course covers a wide range of topics, from customer journey mapping and voice of the customer (VoC) programs to predictive analytics and data visualization. By the end of the course, learners will be able to design and implement service analytics strategies that drive business results and improve the overall customer experience.

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CourseDetails

• Service Analytics Fundamentals
• Data Collection and Analysis Techniques for CX
• Customer Journey Mapping and Analysis
• Metrics and KPIs in Service Analytics
• Text Analytics and Natural Language Processing
• Predictive Analytics for Customer Experience
• Implementing and Managing Service Analytics
• Ethics and Privacy in Service Analytics
• Real-World Applications and Case Studies in Service Analytics

CareerPath

In the United Kingdom's bustling service analytics sector, several key roles are in high demand. Among them are: 1. **Customer Service Analyst**: These professionals focus on analyzing customer interactions, feedback, and complaints to identify trends and patterns. They use data to help organizations improve their customer service and overall experiences. The average salary for this role ranges from £28,000 to £40,000 per year. 2. **CX Data Scientist**: These data-driven experts specialize in collecting, analyzing, and interpreting complex customer experience data. They develop models and algorithms to predict customer behavior, enabling businesses to make informed decisions. The typical salary for a CX Data Scientist in the UK can range from £40,000 to £70,000 per year. 3. **CX Analytics Consultant**: These professionals help businesses optimize their customer experience strategies by providing data-driven insights. They work closely with organizations to identify areas for improvement, develop strategies to resolve issues, and monitor progress. The average salary for a CX Analytics Consultant in the UK can range from £45,000 to £80,000 per year. 4. **CX Strategy Manager**: These experts lead the development and execution of customer experience strategies for organizations. They analyze data, identify trends, and provide recommendations to improve customer experiences and satisfaction. The average salary for a CX Strategy Manager in the UK can range from £50,000 to £100,000 per year. As the demand for service analytics expertise in the UK continues to grow, professionals with these skills can expect to see ample opportunities for career advancement and competitive remuneration packages.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SERVICE ANALYTICS FOR CX EXCELLENCE

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London School of International Business (LSIB)

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05 May 2025

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