Executive Development Programme in SMS & Customer Experience

Name: Executive Development Programme in SMS & Customer Experience
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The Executive Development Programme in SMS & Customer Experience certificate course is a comprehensive program designed to meet the growing industry demand for experts in customer experience management. This course emphasizes the importance of effective SMS communication as a crucial aspect of customer experience, and teaches learners how to leverage this channel to drive business growth and customer loyalty.

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AboutThisCourse

The course equips learners with essential skills for career advancement, including the ability to design and implement effective SMS campaigns, analyze customer data to inform decision-making, and create positive customer experiences that drive long-term loyalty. By completing this program, learners will be well-positioned to succeed in a variety of customer-facing roles, and will have the skills and knowledge necessary to drive business success in today's highly competitive marketplace.

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CourseDetails

• Strategic Management of SMS
• Customer Experience Management
• Understanding Customer Segments & Behavior
• Designing & Implementing SMS Campaigns
• Metrics for Measuring SMS & Customer Experience Success
• Personalization in SMS & Customer Experience
• Multi-Channel Customer Engagement Strategies
• Data-Driven Decision Making in SMS & Customer Experience
• Legal & Ethical Considerations in SMS & Customer Experience

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SMS & CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

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05 May 2025

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