Executive Development Programme in SMS & Customer Experience

-- viewing now

The Executive Development Programme in SMS & Customer Experience certificate course is a comprehensive program designed to meet the growing industry demand for experts in customer experience management. This course emphasizes the importance of effective SMS communication as a crucial aspect of customer experience, and teaches learners how to leverage this channel to drive business growth and customer loyalty.

4.5
Based on 7,405 reviews

4,237+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

The course equips learners with essential skills for career advancement, including the ability to design and implement effective SMS campaigns, analyze customer data to inform decision-making, and create positive customer experiences that drive long-term loyalty. By completing this program, learners will be well-positioned to succeed in a variety of customer-facing roles, and will have the skills and knowledge necessary to drive business success in today's highly competitive marketplace.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Strategic Management of SMS
• Customer Experience Management
• Understanding Customer Segments & Behavior
• Designing & Implementing SMS Campaigns
• Metrics for Measuring SMS & Customer Experience Success
• Personalization in SMS & Customer Experience
• Multi-Channel Customer Engagement Strategies
• Data-Driven Decision Making in SMS & Customer Experience
• Legal & Ethical Considerations in SMS & Customer Experience

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN SMS & CUSTOMER EXPERIENCE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment