Executive Development Programme in CX & Digital Innovation

Name: Executive Development Programme in CX & Digital Innovation
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The Executive Development Programme in CX & Digital Innovation is a certificate course designed to empower professionals with the skills to drive customer experience (CX) and digital transformation in their organizations. This program is crucial in today's digital age, where businesses must innovate and improve customer experience to stay competitive.

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AboutThisCourse

The course addresses the growing industry demand for professionals who can lead digital innovation and deliver exceptional customer experience. It equips learners with essential skills, including digital strategy, customer-centric innovation, data-driven decision making, and change leadership. These skills are vital for career advancement in various industries, including finance, healthcare, technology, and retail. By the end of this program, learners will have a deep understanding of CX and digital innovation, enabling them to design and implement customer-centric strategies that drive business growth and success. This makes the Executive Development Programme in CX & Digital Innovation a valuable investment for professionals seeking to enhance their skills and advance their careers.

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CourseDetails

• Customer Experience (CX) Strategy
• Digital Transformation and Innovation
• Understanding Customer Journey Mapping
• Design Thinking for CX
• CX Metrics and Analytics
• Digital Channels and Touchpoints
• VoC (Voice of Customer) Programs
• CX and Digital Innovation Case Studies
• Emerging Trends in CX and Digital Innovation
• CX and Digital Innovation Capstone Project

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN CX & DIGITAL INNOVATION

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London School of International Business (LSIB)

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05 May 2025

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