Executive Development Programme in CX & Digital Innovation
-- ViewingNowThe Executive Development Programme in CX & Digital Innovation is a certificate course designed to empower professionals with the skills to drive customer experience (CX) and digital transformation in their organizations. This program is crucial in today's digital age, where businesses must innovate and improve customer experience to stay competitive.
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โข Customer Experience (CX) Strategy
โข Digital Transformation and Innovation
โข Understanding Customer Journey Mapping
โข Design Thinking for CX
โข CX Metrics and Analytics
โข Digital Channels and Touchpoints
โข VoC (Voice of Customer) Programs
โข CX and Digital Innovation Case Studies
โข Emerging Trends in CX and Digital Innovation
โข CX and Digital Innovation Capstone Project
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