Executive Development Programme in Service Desk Strategy and Planning

Name: Executive Development Programme in Service Desk Strategy and Planning
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The Executive Development Programme in Service Desk Strategy and Planning is a comprehensive certificate course designed to enhance your expertise in service desk management. This program emphasizes the importance of strategic planning and decision-making in providing efficient and effective IT services, making it highly relevant in today's technology-driven business landscape.

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AboutThisCourse

With the increasing demand for skilled service desk professionals, this course equips learners with essential skills to advance their careers. You will gain in-depth knowledge of service desk strategy, incident management, problem resolution, and service level management. By understanding these key areas, you will be able to make informed decisions, manage resources effectively, and drive service excellence in your organization. By completing this course, you will not only demonstrate your commitment to professional development but also enhance your ability to deliver exceptional service, thereby increasing your value to employers and positioning yourself for career advancement opportunities.

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CourseDetails

• Service Desk
• Service Desk Strategy
• Service Desk Planning
• ITIL Framework
• IT Service Management
• Service Desk Metrics and KPIs
• Service Desk Organizational Structures
• Service Desk Technology and Tools
• Service Desk Customer Experience Management
• Service Desk Continual Service Improvement

CareerPath

Google Charts 3D Pie Chart: Executive Development Programme in Service Desk Strategy and Planning

The above code displays a 3D pie chart that represents the job market trends for the Executive Development Programme in Service Desk Strategy and Planning. The data displayed is based on the percentage of each role in the industry, including Service Desk Manager, Service Desk Supervisor, Service Desk Analyst, Service Desk Team Lead, and Service Desk Coordinator. The chart uses the Google Charts library to create a responsive and interactive visualization that adapts to all screen sizes. The is3D option is set to true to create a 3D effect, and the backgroundColor option is set to transparent to remove any background color. The chart data is defined using the google.visualization.arrayToDataTable method, and the chart is instantiated and drawn using the PieChart class.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE DESK STRATEGY AND PLANNING

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London School of International Business (LSIB)

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05 May 2025

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