Executive Development Programme in Service Desk Strategy and Planning
-- ViewingNowThe Executive Development Programme in Service Desk Strategy and Planning is a comprehensive certificate course designed to enhance your expertise in service desk management. This program emphasizes the importance of strategic planning and decision-making in providing efficient and effective IT services, making it highly relevant in today's technology-driven business landscape.
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โข Service Desk
โข Service Desk Strategy
โข Service Desk Planning
โข ITIL Framework
โข IT Service Management
โข Service Desk Metrics and KPIs
โข Service Desk Organizational Structures
โข Service Desk Technology and Tools
โข Service Desk Customer Experience Management
โข Service Desk Continual Service Improvement
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