Global Certificate in Agile Service Desk for SMBs

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The Global Certificate in Agile Service Desk for SMBs is a comprehensive course designed to empower learners with the necessary skills to excel in Agile Service Desk methodologies. This certification course emphasizes the importance of an Agile approach in streamlining service desk operations, particularly for small and medium-sized businesses (SMBs).

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AboutThisCourse

With the increasing industry demand for Agile professionals, this course provides a valuable opportunity to gain a competitive edge in the job market. Learners will acquire essential skills in Agile practices, ITIL framework, and service desk management, making them highly sought after in various industries. Upon completion, learners will be equipped with the ability to effectively manage service desk operations, improve customer satisfaction, and drive business growth. This certification course not only validates learners' expertise in Agile Service Desk methodologies but also paves the way for career advancement and higher earning potential in the evolving digital landscape.

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CourseDetails

โ€ข Agile Methodologies Overview
โ€ข Agile Service Desk Framework
โ€ข Implementing Agile in SMBs
โ€ข Agile Service Desk Tools and Technologies
โ€ข Agile Service Desk Metrics and KPIs
โ€ข Collaboration and Communication in Agile Service Desk
โ€ข Agile Service Desk Roles and Responsibilities
โ€ข Agile Incident and Problem Management
โ€ข Continual Service Improvement in Agile Service Desk

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN AGILE SERVICE DESK FOR SMBS
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London School of International Business (LSIB)
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05 May 2025
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